Return Policy
Return Window
Most products can be returned within one year for a full refund, excluding shipping charges and any applicable restocking fees, unless the manufacturer’s terms state otherwise. Zogics-branded products can be returned at any time under our Zogics Happiness Guarantee (see below). Please refer to your specific product page for details.
Restocking Fees
We do not charge a restocking fee on the majority of our products. However, the following brands are subject to restocking fees:
- 25% restocking fee plus shipping: Elkay, Earthsafe (Protexus, Purtabs), Victory, EMist, Big Ass Fans, Austin Air
- 20% restocking fee plus shipping: Excel (XLERATOR hand dryers– see product page for full details), Alpine Industries, Fellowes (must be returned within 30 days of purchase; product must be unopened, in its original packaging, and in resalable condition)
- 15% restocking fee plus shipping: Namco, Bulldog Floor Scrubbers, Defibtech (items must be unopened and resealable)
- 15% restocking fee: All pallet quantity products including Zogics branded
- 20% restocking fee: Motorscrubber Floor Scrubbers, HLS Trash Cans
Zogics Happiness Guarantee (Zogics-Branded Products Only)
We take pride in our products, which is why we offer a 100% happiness guarantee on all Zogics-branded products. Enjoy an extra level of comfort buying our branded products knowing they are backed by a happiness guarantee that never expires. Used Zogics-branded products can be returned at any time. Our return policy is simple: just ask, and we’ll give you a full refund (minus shipping charges). Pallet-quantity orders are subject to the 15% restocking fee listed above.
Hassle-Free Returns & Package Protection
By selecting Hassle-Free Returns & Package Protection at checkout, your return shipping label is covered, and your package is protected from loss or damage, no questions asked. If you choose not to purchase Hassle-Free Returns & Package Protection, you are responsible for the cost of the return shipping label, and your claim will be reviewed by our team.
Errors and Damaged Products
If your order arrives damaged or isn’t what you ordered, let us know, and we’ll make it right. When possible, note any damage on the carrier’s delivery receipt before signing. Keep the damaged item and all of its packaging, and take photos of both. Then submit a return request using the link below. We’ll work with you to replace the item at no cost to you..