Frequently Asked Questions
How long does shipping take?
Orders ship within 1-3 business days (excluding weekends and holidays). During high-volume periods, allow a few extra days in transit. We'll contact you by email or phone if there's a significant delay. See our Shipping Policy for full details.
Do you offer free shipping?
Free shipping is available on Zogics branded cases of wipes, on ground shipping to commercial addresses in the contiguous 48 states. Exclusions apply, including orders to Canada, Alaska, Hawaii, and international destinations. Extra services such as residential delivery, inside delivery, or lift gate carry additional fees. Check individual product pages for specifics.
Can I ship to multiple locations?
Yes. Call us at 888-566-0809 and we'll set up the right shipping arrangement for your account.
What is your return policy?
Zogics branded products are covered by a 100% Happiness Guarantee with no expiration. Return them at any time for a full refund, minus shipping. Most other products carry no restocking fee, though select brands do. See our Return Policy for the full brand-by-brand breakdown.
What if my order arrives damaged?
Call us at 888-566-0809 or visit our Contact page and we'll sort it out. If you added Hassle-Free Returns & Package Protection at checkout, your return label and any damage or loss claim are covered automatically.
How do I start a return?
Use our online returns portal or call us directly and we'll walk you through it.
Do you offer bulk or volume pricing?
Yes. We supply facilities, property managers, hospitality operators, and commercial buyers at volume pricing. Request a quote or call us to discuss your needs.
How do I find the right product for my facility?
Each product page includes usage guidance, surface compatibility, and brand specs. Still not sure? Call us at 888-566-0809 and we'll point you in the right direction.
Can I set up recurring orders?
Yes. Many of our facility and property management customers run on a regular supply schedule. Contact us to get that set up.
